Alex’s initial attitude is determined by prejudices. When he raises such a problem, he thinks about the worst scenario because he does not know what he will face. the fact that his boss was faced with such a situation caused him to empathize with Alex easily. The following conclusion can be drawn from this situation. People are more capable of empathizing with the events they have experienced.
We must handle the situation professionally and act rationally.
I cooperate and try to solve the problem with the customer.
I try to talk to my colleague when we both have a free time to solve the problem.
Being alone in tense situations and listening to myself makes me think logically.
When my family experiences a death, when other people act with emotions, I have to act with my logic.
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